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ADP Payroll Review 2024

ADP Payroll Review 2024

Are you looking for a payroll software solution and wondering how ADP compares to Gusto, QuickBooks, or Paychex? ADP is a payroll solution that small and enterprise-sized businesses alike can use, as the software offers a variety of packages and features. It’s a solid option for a company looking to grow, but it isn’t the cheapest for companies looking to save.

ADP also offers a la carte options, including employee information tracking, alerts and notifications, and a document vault. The company also offers excellent customer support, with someone available to answer your questions 24 hours a day, seven days a week, either online or over the phone. They also provide a variety of online resources, including a newsletter and weekly tips. Everything is supposedly my employers responsibility should I need any answers. This may be a very big business but I truly think they suck at customer service.I have tried numerous times to retrieve my tax information and receive a notice that there is a problem.

  1. ADP’s flexibility extends to payroll processing options, allowing HR administrators to run payroll via a mobile app, computer or phone.
  2. I don’t understand how can a company that does payroll make a mistake like that.
  3. ADP also allows you to manage additional earnings, deductions, and garnishments.
  4. ADP is a complete payroll solution for basic and advanced services.
  5. You are alerted to confirm each step of the payroll process and can easily move between a computer and mobile device.

ADP is entirely cloud-based, so no downloads or installation are required. As a cloud-based payroll solution, ADP is compatible with any device with an internet connection. ADP also offers a mobile app so that you can even run your payroll on the go.

There are three standard packages (Select, Plus and Premium) and several add-ons available, including performance and learning management, HR assistance, and talent acquisition tools. To get all the features you want for RUN, you may have to purchase a higher-tiered plan or pay for add-ons. For example, workers’ compensation and employee benefits plans are features that must be added to plans. Also, HR support is limited at the base level and for expanded HR features, you will need to move up to either the Complete or HR Pro plan. Additionally, 401(k) management and services seem to be a source of trouble for many customers. The company is responsive to complaints and gets back to customers.

ADP Payroll Customer Service

Just another way to manipulate the transaction to draw interest on the monies. Doesn’t recognize the password or email I provided my employer with. Tech support is no help either, they just direct you away from their subpar company. Forcing me to pay state tax in the state where the company is based and not where I live.

How Much Does ADP RUN Payroll Cost?

ADP Payroll’s onboarding features are available on each small business plan. However, you’ll need to purchase a higher-tier plan if you want access to more advanced features. Overall, the platform has a range of HR and onboarding features that should suit small businesses and above. ADP’s most basic program allows you to complete your payroll online and promises secure data transfer and storage. You can choose live checks or direct deposit (or both), and you and your employees can log into ADP to check and manage personal information. Like ADP, Rippling integrates with more than 500 software applications, which allows businesses to automate HR and payroll workflows.

Both Gusto and ADP offer full-service payroll, strong HR features, many integrations, time tracking, benefits administration, and much more. ADP and Gusto can support small to medium-sized businesses looking for basic payroll. However, Gusto’s contractor-only plan, pricing transparency, and unlimited payroll processing make it a more affordable small business payroll software than ADP. Larger organizations using ADP Workforce Now can configure the homepage setup to their liking.

Top-notch payroll features, even with basic plan

You would think a corporate business would try to assist employees. I barely know where to begin with all the mistakes ADP has made on my client. From running payroll on the wrong date, doubling the taxes which overdrew the account, voiding a payroll that should not have been voided and not paying our taxes on time.

ADP and Paychex are solid payroll software options for small to enterprise businesses looking for a full-service payroll solution with strong employee management and HR features. When it comes to payroll software for large businesses and enterprises, ADP has the edge over Gusto. ADP boasts stronger international payroll options and has the robust recruiting, employee management, and 50-state benefits administration that bigger businesses need to best manage their workforce.

When we tested the system, we were pleased with ADP’s user-friendly dashboard that put payroll data at our fingertips. The Run Powered by ADP platform is easy to navigate, with shortcuts at the top and a left sidebar with access to payroll, taxes and HR categories. For small business payroll, the main screen displays a to-do list, calendar and recent and upcoming payrolls. ADP Payroll’s customer service team is responsive but struggles to resolve issues quickly and efficiently, which contributed to its low 3.7/5 star rating in this category.

As your business expands, you can use built-in error detection and alerts to ensure your payroll and HR practices meet current standards. ADP RUN offers a choice of four packages that help customers manage their payroll, tax and compliance functions, and can be expanded to support HR, recruiting and employee benefits as well. You can request a price quote on the company’s website, and introductory promotions such as three months free are sometimes offered. Our exhaustive, 76-point rubric guides the star rating of each payroll provider we review, examining pricing, ease of use, features, customer service, and user reviews. Both options can easily handle basic payroll tasks; ADP takes things a step further with options such as auto-scheduled payroll runs and a small business marketing toolkit. On the flip side, Paychex offers business insurance, emergency loans, and transparent pricing that may attract some businesses.

Ultimately, ADP falls short in the area of making the purchasing decision easier for businesses. On average, you can expect to pay around $125 per month for 10 to 15 employees. You may also have start-up fees (typically around $25, though these are often waived) and yearly fees for processing taxes.

The customizable, multijurisdictional payroll plans scale with your organization, making ADP the best full-service payroll software for growing businesses. As your payroll and HR needs change, you can add other ADP offerings such as time tracking, retirement services and insurance benefits. ADP’s time and attendance feature is a cloud-based tool that allows you to schedule employees and have them clock in and out of shifts. The company’s retirement services help you select retirement savings accounts to offer to employees.

For small businesses with between one and 49 employees, the bells and whistles aren’t worth the extra cost. The company uses physical and technical security measures to protect its data and users. ADP keeps up with security threats and is transparent about resolution issues and threat statuses. Overall, ADP Payroll users can feel confident that their data will be safe within the platform. ADP integrates with several POS systems, including Deputy, Dolce, SuperSalon, 7Shifts, Clover, and other solutions. For time and attendance software, ADP works with ClockShark, Deputy, Homebase, MakeShift, and QuickBooks Time.

But ADP’s payroll software isn’t only valuable to large organizations. It covers every size of company, whether you need payroll for one employee or enterprise adp payroll demo services for 1,000+ people. Business owners can choose from seven service plans — four through Run Powered by ADP and three through ADP Workforce Now.